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Other contacts

Questions on online applications

For any questions on customs online applications, such as internet customs declarations, the Customs Portal or the Minimum Wage Registration Portal, you can turn to a central service desk comprising the Customs Service Desk and the Informationstechnikzentrum Bund (ITZ-Bund) Service Desk.

User-related questions (Customs Service Desk)

E-mail: servicedesk­@zoll.de
Fax: +49 228 303-97925

Technical questions (ITZBund Service Desk)

Phone.: 0800 8007-5451 or +49 69 20971-545 (around the clock)
Fax: +49 22899 680-187584
ITZBund contact form (in German)

Note

No notifications under the Minimum Wage Act (Mindestlohngesetz), the Posted Workers Act (Arbeitnehmer-Entsendegesetz) and the Act on Temporary Agency Work (Arbeitnehmerüberlassungsgesetz) are possible via the fax number above. If you send your notification to this number, the competent department of the Central Customs Authority will not receive it.

Therefore, please use the Minimum Wage Registration Portal.

Minimum Wage Registration Portal

Questions about ATLAS

If you have any questions about the Automated Tariff and Local Customs Handling System (ATLAS), or if you encounter problems using the system, you may contact the ITZBund service desk at any time.

Tel.: 0800 8007-5451 or +49 69 20971-545
Fax: +49 22899 680-187584
ITZBund contact form (in German)

Note on web analysis and the use of statistical cookies

In order to improve our website, we would like to analyse usage behaviour and compile access statistics. For this purpose, the web analysis software Matomo completely anonymously collects and evaluates statistical information. We will only store a statistical cookie on your device with your consent, and access device information required for this purpose. At no time will this data be linked to personal data or shared with third parties.

More information can be found in our data protection declaration. You can revoke your consent there at any time.

Data protection declaration

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