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Privacy statement
Other contacts
Questions on online applications
For any questions on customs online applications, such as internet customs declarations, the Customs Portal or the Minimum Wage Registration Portal, you can turn to a central service desk comprising the Customs Service Desk and the Informationstechnikzentrum Bund (ITZ-Bund) Service Desk.
User-related questions (Customs Service Desk)
E-mail: servicedesk@zoll.de
Fax: +49 228 303-97925
Technical questions (ITZBund Service Desk)
Phone.: 0800 8007-5451 or +49 69 20971-545 (around the clock)
Fax: +49 22899 680-187584
ITZBund contact form (in German)
Note
No notifications under the Minimum Wage Act (Mindestlohngesetz), the Posted Workers Act (Arbeitnehmer-Entsendegesetz) and the Act on Temporary Agency Work (Arbeitnehmerüberlassungsgesetz) are possible via the fax number above. If you send your notification to this number, the competent department of the Central Customs Authority will not receive it.
Therefore, please use the Minimum Wage Registration Portal.
Questions about ATLAS
If you have any questions about the Automated Tariff and Local Customs Handling System (ATLAS), or if you encounter problems using the system, you may contact the ITZBund service desk at any time.
Tel.: 0800 8007-5451 or +49 69 20971-545
Fax: +49 22899 680-187584
ITZBund contact form (in German)