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Contact

Customs deals with a wide variety of topics which is why there are various contact options to help you in the best way possible.

Chatbot TinA

Our chatbot TinA provides general information on specific topics of the cross-border movement of goods, e.g. on e-commerce and customs regulations for travels to Germany.

Chatbot TinA

Enquiries

  • General enquiries

    Do you have general customs-related questions, e.g. on customs or excise law or on combating undeclared work and unlawful employment? In this case, you can contact the Customs Information Centre.

  • Enquiries about procedures that have been initiated or are in progress

    Do you have questions about your ongoing customs clearance or your request for procedural simplification? Please turn to the competent local customs office.

Media contacts

Press enquiries to customs

Are you from the press and looking for a contact with customs? Please feel free to contact the press office of German customs using the general media contact.

Media contacts

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Customs offices

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The Customs Office List - your fast track to customs

You can find German customs offices including opening hours and all relevant contact details using the Customs Office List (COL) published by the European Commission.

Customs offices

Other contacts

Questions on online applications

For any questions on customs online applications, such as internet customs declarations, the Customs Portal or the Minimum Wage Registration Portal, you can turn to a central service desk comprising the Customs Service Desk and the Informationstechnikzentrum Bund (ITZ-Bund) Service Desk.

User-related questions (Customs Service Desk)

E-mail: servicedesk­@zoll.de
Fax: +49 228 303-97925

Technical questions (ITZBund Service Desk)

Phone.: 0800 8007-5451 or +49 69 20971-545 (around the clock)
Fax: +49 22899 680-187584
ITZBund contact form (in German)

Note

No notifications under the Minimum Wage Act (Mindestlohngesetz), the Posted Workers Act (Arbeitnehmer-Entsendegesetz) and the Act on Temporary Agency Work (Arbeitnehmerüberlassungsgesetz) are possible via the fax number above. If you send your notification to this number, the competent department of the Central Customs Authority will not receive it.

Therefore, please use the Minimum Wage Registration Portal.

Minimum Wage Registration Portal

Questions about ATLAS

If you have any questions about the Automated Tariff and Local Customs Handling System (ATLAS), or if you encounter problems using the system, you may contact the ITZBund service desk at any time.

Tel.: 0800 8007-5451 or +49 69 20971-545
Fax: +49 22899 680-187584
ITZBund contact form (in German)

Note on web analysis and the use of statistical cookies

In order to improve our website, we would like to analyse usage behaviour and compile access statistics. For this purpose, the web analysis software Matomo completely anonymously collects and evaluates statistical information. We will only store a statistical cookie on your device with your consent, and access device information required for this purpose. At no time will this data be linked to personal data or shared with third parties.

More information can be found in our data protection declaration. You can revoke your consent there at any time.

Data protection declaration

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